Terms of service
Last updated: 4 June 2026
Article 1 — Purpose and scope
These Terms and Conditions of Sale (hereinafter “T&Cs”) govern, without restriction or reservation, all sales concluded on the website essabricoffee.com (hereinafter the “Site”) between ESSABRI Coffee and any non-trading natural person (hereinafter the “Customer”) wishing to purchase the products offered for sale.
Any order placed on the Site implies full, complete and unreserved acceptance of these T&Cs. The Customer acknowledges having read them prior to placing the order and declares that they accept them by ticking the box provided for this purpose during the ordering process.
Article 2 — Seller identification
ESSABRI Coffee
Simplified joint-stock company with a sole shareholder, share capital €500.00
Registered office: 1177 Ancien Chemin de Gareoult à Rocbaron, 83136 Rocbaron, France
Registered with the Draguignan Trade Register under number 105 710 933
SIRET No.: 105 710 933 00018
Intra-EU VAT number: FR41 105 710 933
Email: contact@essabricoffee.com
Publication director: Kévin Essabri
Website host: Shopify International Limited, 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland.
Article 3 — Products
Essabri Coffee offers for sale specialty coffees roasted by hand in Provence (France), packaged in 250 g and 1 kg bags.
The essential characteristics of the products (origin, variety, process, tasting notes, net weight, recommended roasting-to-consumption date) appear on each product page. Product photographs are provided for illustration and do not bind the seller.
Products are offered within the limits of available stock. In the event of unavailability after an order, the Customer will be informed by email as soon as possible and may opt for a full refund or an exchange.
Article 4 — Prices
Product prices are shown in euros (€), inclusive of all taxes, excluding delivery costs. Coffees are subject to the reduced VAT rate of 5.5% applicable to food products. Delivery costs are calculated and shown to the Customer before final validation of the order, according to the delivery method chosen and the destination zone.
Essabri Coffee reserves the right to modify its prices at any time. Products will nonetheless be invoiced on the basis of the rates in force at the time the order is validated.
The VAT rate applied is that in force in France on the order date. For deliveries outside the European Union, see Article 11.
Article 5 — Ordering
The Customer places an order by selecting the products, adding them to the cart, then validating the cart after entering their delivery and billing details and choosing their delivery method and payment method.
Before final validation, a detailed summary of the order is presented to the Customer, including: the list of products, their unit price, the total amount including taxes, delivery costs, the delivery address and the payment method. The Customer must then tick the box accepting these T&Cs.
The order is only definitively recorded after payment confirmation. An order confirmation email containing the summary is then sent to the Customer. This contract is archived electronically by Essabri Coffee and may be provided to the Customer on request.
Essabri Coffee reserves the right to refuse or cancel any order for legitimate reasons, in particular: prior dispute, non-payment, abnormal order, suspicion of fraud.
Article 6 — Payment
Payment is made online, at the time of the order, by bank card (Visa, Mastercard, American Express) via a secure platform (Shopify Payments / Stripe), or by any other payment method offered at the time of the order (Apple Pay, Google Pay, PayPal).
Transactions are secured by SSL/TLS encryption and PCI-DSS-compliant processing. Essabri Coffee never has access to the Customer's full bank card details.
The Customer's account is debited at the time the order is validated. The order will be considered effective upon confirmation of payment acceptance by the banking institution.
In the event of non-payment, false details or fraud, Essabri Coffee reserves the right to suspend or cancel the order, without prejudice to any subsequent legal action.
Article 7 — Delivery
Products are delivered to the address indicated by the Customer when ordering. Several delivery methods are offered according to the destination zone:
- Mainland France: Mondial Relay (pickup point, 3-5 days), Colissimo Home (48-72h), Chronopost (24h)
- European Union: Colissimo International, Chronopost International
- Rest of the world: Colissimo Worldwide, Chronopost Express
Delivery times are indicative and run from dispatch of the order (and not from the order date). Orders are dispatched within 2 to 5 business days following roasting, to guarantee optimal freshness.
In accordance with Article L216-1 of the Consumer Code, in the event of a delivery delay of more than 7 days beyond the scheduled date (except in cases of force majeure), the Customer may, after formal notice has remained unsuccessful, terminate the contract and obtain a full refund.
The transfer of risk relating to the product takes place upon actual handover of the parcel to the Customer.
Article 8 — Right of withdrawal
In accordance with Articles L221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal, without having to give reasons.
The terms for exercising the right of withdrawal are detailed in our Returns and Refund Policy.
Exceptions: in accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for food products unsealed after delivery (opened coffee bags) or for products liable to deteriorate or expire rapidly.
Article 9 — Legal warranties
All products sold by Essabri Coffee benefit from the following legal warranties, at no additional cost to the Customer:
- Legal warranty of conformity (Articles L217-3 to L217-17 of the Consumer Code): the Customer has 2 years from delivery of the goods to act
- Warranty against hidden defects (Articles 1641 to 1649 of the Civil Code): the Customer may choose between cancelling the sale or a reduction in price, within 2 years of discovering the defect
To invoke these warranties, the Customer must contact Essabri Coffee at contact@essabricoffee.com, describing the defect observed, with supporting photos.
Article 10 — Liability
Essabri Coffee cannot be held liable for non-performance of the contract in the event of force majeure, an act of the Customer, or the unforeseeable and insurmountable act of a third party unconnected with the service.
Essabri Coffee's liability may in no case be engaged for indirect damage such as loss of business, loss of opportunity or commercial loss.
The Site may contain hyperlinks to other websites. Essabri Coffee exercises no control over these sites and declines all liability for their content.
Article 11 — Customs duties and import taxes
For orders delivered outside the European Union, the Customer is solely responsible for paying any customs duties, local VAT, taxes and import charges that may be due in the country of destination. These charges are not included in the price of the order or in the shipping costs displayed on the Site.
The Customer is invited to enquire with the competent authorities of their country before placing an order. Refusal to pay these charges or to receive the parcel does not give rise to any refund of shipping costs.
Article 12 — Intellectual property
All elements of the Site (texts, images, logos, photographs, graphics, trademarks, domain name) are the exclusive property of Essabri Coffee or its partners and are protected by French and international intellectual property law.
Any reproduction, representation, modification or exploitation, in whole or in part, by any means whatsoever, without the express prior authorisation of Essabri Coffee, is strictly prohibited and constitutes an infringement punishable under Articles L335-2 et seq. of the Intellectual Property Code.
Article 13 — Personal data
Personal data collected in connection with sales is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. The terms of processing, the Customer's rights and the means of exercising them are detailed in our Privacy Policy.
Article 14 — Customer service and complaints
For any question, complaint or further information, the Customer may contact customer service:
Email: contact@essabricoffee.com
Postal address: ESSABRI Coffee, 1177 Ancien Chemin de Gareoult à Rocbaron, 83136 Rocbaron, France
Article 15 — Mediation and dispute resolution
In accordance with Articles L611-1 et seq. of the Consumer Code, in the event of a dispute not resolved amicably, the consumer Customer may have free recourse to a consumer mediator:
CNPM — Consumer Mediation
27 avenue de la Libération, 42400 Saint-Chamond
cnpm-mediation-consommation.eu
Article 16 — Applicable law and jurisdiction
These T&Cs are subject to French law. In the event of a dispute, and after attempting an amicable resolution, the French courts shall have sole jurisdiction, subject to the mandatory provisions applicable to consumers.
Article 17 — Amendment of the T&Cs
Essabri Coffee reserves the right to amend these T&Cs at any time. The T&Cs applicable to an order are those in force on the date the order is validated.
Article 18 — Partial invalidity
If one or more provisions of these T&Cs were declared null or inapplicable, the other provisions would retain their full force and scope.