Shipping policy
Last updated: 4 June 2026
This shipping policy supplements our Terms and Conditions of Sale and sets out the delivery terms for orders placed on essabricoffee.com.
1. Preparation and dispatch
At Essabri Coffee, freshness is an absolute priority. Each order is prepared and dispatched within 2 to 5 business days of payment confirmation, to ensure that the coffee arrives at its aromatic peak.
Orders placed at the weekend or on a public holiday are processed from the next business day.
A dispatch confirmation email containing a tracking number is automatically sent to the Customer as soon as the parcel is handed over to the carrier.
2. Delivery zones and carriers
Mainland France
| Method | Indicative time | Notes |
|---|---|---|
| Mondial Relay (pickup point) | 3 to 5 business days | Economy — collection at a pickup point |
| Colissimo Home | 2 to 3 business days | Standard — home delivery with tracking |
| Chronopost 24h | 1 business day (next day) | Express — guaranteed next-day delivery before 1 pm |
European Union
| Method | Indicative time |
|---|---|
| Colissimo International | 4 to 8 business days |
| Chronopost International | 2 to 4 business days |
Rest of the world
| Method | Indicative time |
|---|---|
| Colissimo Worldwide | 5 to 15 business days |
| Chronopost Express International | 3 to 6 business days |
The times indicated run from dispatch of the parcel and not from the order date. They are provided for guidance by the carriers and do not engage the liability of Essabri Coffee, in particular in the event of an exceptional event (strike, bad weather, force majeure).
3. Delivery costs
Delivery costs are calculated automatically at the time of the order, based on:
- the total weight of the parcel
- the destination zone
- the delivery method chosen by the Customer
The exact amount is displayed before final validation of the order, in the cart summary.
4. Order tracking
As soon as your parcel is dispatched, you receive a tracking number by email allowing you to follow the progress of your delivery in real time on the relevant carrier's website.
You can also find your order history and its status in your customer account on essabricoffee.com.
5. Delivery address
It is the Customer's responsibility to provide an accurate, complete and accessible delivery address. Essabri Coffee cannot be held liable for a delivery that is impossible or delayed due to an incorrect, incomplete or inaccessible address.
In the event of absence when the carrier calls, the Customer is invited to follow the instructions left by the carrier (delivery notice, collection at a post office or pickup point).
6. Unclaimed parcels or parcels returned to sender
If a parcel is returned to us due to failure to collect it within the time allowed by the carrier, an incorrect address or refusal of receipt, Essabri Coffee reserves the right to:
- recharge the cost of a new dispatch to the Customer, or
- refund the amount of the products, excluding the initial shipping costs, which remain payable.
7. Parcel damaged on receipt
If the parcel is visibly damaged on delivery, the Customer must:
- make precise and detailed reservations with the carrier (refusing the parcel if necessary)
- contact us within 48 hours at contact@essabricoffee.com, attaching photographs of the parcel and its contents.
We will then proceed with replacement or refund of the products concerned, in accordance with our returns policy.
8. Lost parcel
A parcel is considered lost after:
- 15 business days with no tracking update for mainland France
- 21 business days for the European Union
- 30 business days for the rest of the world
After these periods, contact us at contact@essabricoffee.com. An investigation will be opened with the carrier. Following the investigation, if the loss is confirmed, Essabri Coffee will proceed with a full refund or reshipment of the order, at the Customer's choice.
9. Deliveries outside the European Union — customs and taxes
For orders delivered outside the European Union, the Customer is solely responsible for paying any customs duties, local taxes and import charges that may be due in the country of destination. These charges are not included in the price of the order or in the shipping costs displayed on the Site.
Before placing an order, the Customer is invited to enquire with the customs authorities of their country. Refusal to pay customs duties on receipt or refusal of the parcel does not give rise to any refund of the initial shipping costs.
10. Force majeure
Essabri Coffee cannot be held liable for any delay or non-delivery resulting from a case of force majeure as defined by Article 1218 of the Civil Code: carrier strikes, exceptional weather, armed conflict, epidemic, blocking of communication routes, or any other event beyond its reasonable control.
11. Contact
For any question relating to your delivery:
Email: contact@essabricoffee.com
Address: ESSABRI Coffee, 1177 Ancien Chemin de Gareoult à Rocbaron, 83136 Rocbaron, France